Here’s what you can do when the download manager or Google Play Store doesn’t work for you.
1. Enable download manager.
- Go to Settings > Apps / Application Manager > All > Download Manager.
- If Download Manager is disabled, you’ll see a button marked Enable. Simply tap this button to switch Download Manager back on. If all you see are buttons for Force Stop and Disable (possibly grayed-out, as seen below), then Download Manager is not disabled and you can rule this possibility out.
2. Reset your Google account on your phone.
- Go to Settings > Accounts then tap Google.
- Tap the Google account you want to remove, then tap the menu icon (three dots) at the top right and tap Remove. Do this for every Google account on your device.
- Next, go to Settings > Accounts > Add Account > Google and follow the on-screen steps to re-add your account.
3. Clear data and cache on Google Play Services.
- Go to Settings > Apps > All > Google Play servicesthen tap the Clear cache button
- Settings > Apps > Google Play Store, but this time tap Clear data.
4. Uninstall Play Store updates.
- Go to Settings > Apps > Google Play Store, then tap the button that says Uninstall updates. This will revert Google Play back to the original version (as it appeared when it was first installed on your device),
- Next, you’ll need to find an older – but still recent – version of the Play Store app to download. The best way to do this is by going to the Google Play Store page on APK Mirrorand download it from there.
5. Install the latest version of Google Play Services.
Another thing that may help is to download and install the latest version of Google Play Services. The most current version of the software is likely to be the most stable, so it’s useful to keep it updated.
If you’re still facing problems after having tried all of the above, then you may have little choice but to do a Factory reset. Be warned that all of your data will be lost, so perform a complete backup beforehand. To do this:
- Go to Settings > Backup & reset, then make sure the Back up my data slider is on. Tap Back up account to select which account you want your data backed up to.
- Once you’ve done this, go to the Backup & reset menu and tap the Factory data reset button at the bottom. Confirm that you want to do this, and your phone will be as good as new. Your data will be restored when you log back into your Google account.
Do you have any other solution to get the Google Play Store working? Let us know your comments.